Jewellery Return & Exchange FAQ's
How do I return an order?
If for some reason you need to return an order, just let us know.
Returns & Exchanges Policy
If you need to return or exchange an item, please contact us to begin the process. We accept returns for regular items within 14 days of receipt, provided they are in new, unworn condition with the original packaging and all paperwork.
Important Terms:
Production & Restocking Fee:
- For items that have entered production, a 15% fee will apply. This covers labour and administration costs associated with resizing, polishing, or preparing the item.
- Alternatively, items that have entered production may be exchanged for a replacement of equal or greater value to the original purchase price.
Shipping Costs:
- Costs incurred for return shipping are non-refundable.
- If your order originally qualified for free shipping, a £40 fee will be deducted from your final refund. Free shipping applies to the first purchase only; shipping charges apply for exchanges.
Sale & Incentive Items:
- Items purchased on sale or as part of an incentive promotion are eligible for store credit only and are not valid for refunds.
Exclusions:
We cannot accept returns on the following:
- Bespoke, personalised, or engraved items.
- Wedding bands (as standard; exceptions considered individually).
- Resized rings.
- Earrings – may only be returned for an exchange of equal or greater value.
Please refer to our full Return or Exchange Policy for more details.
When sending items back please ensure you obtain proof of postage and do not write "diamonds" anywhere on the outside of the package.
Returns address:
Ethica Diamonds
8 Chi Myghtern Arthur
Plen Tennyson
Nansledan
Newquay
Cornwall
TR8 4SE
If you have any questions please email: info@ethicadiamonds.com
Alternatively, you can call us on 01872 222248.
What products aren't eligible for return?
Please note the following items cannot be returned for a refund:
1. Custom jewellery or orders that were altered while in process.
2. Sale items. We accept exchanges on these items.
3. Any item(s) with custom engraving.
4. Wedding bands.
5. Rings that have been resized or modified to a point where the design is bespoke.
6. Items that have been previously exchanged.
7. Full diamond set bands.
8. Layaway items.
If you have any concerns, please speak to us and we will be able to reassure you if the item/s you are looking to purchase would be returnable for a full refund or exchange.
Do you accept earrings back?
We understand that earrings are often purchased for a birthday or surprise gift and for this reason, we will happily offer an exchange or refund on unworn earrings purchased from us.
Our return policy for earrings is 14 days.
We do not offer a free returns label.
What happens if the ring size is wrong?
We understand that it isn’t always possible to get the size right on the first attempt – surprise engagement rings are notoriously tricky! We offer complimentary standard cost resizing service on all engagement rings (excludes wedding bands) for the first 30 days. All resizing work will need to be returned to us, to keep your guarantee validated. Simply return it to us, insured with the postage, we will resize it for you and return it.
Please see our Resize, Repair & Maintain page for details.
There’s a problem with my ring, can you fix it?
We carry out meticulous quality control checks before each piece of jewellery is dispatched. However, if you experience any manufacturing issues, you can simply return your jewellery to us so that we can identify the problem and replace it. If your jewellery is damaged during normal activities, we are happy to repair as appropriate.