Shipping policy

Delivery

We will deliver goods as soon as possible to the address you provide for delivery. You can update the delivery address by writing to us before your order is due to be delivered.

The importation or exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Interest Free Credit is not available on orders delivered outside the UK. If you choose to pay for your order using Interest Free Credit your order must be delivered to your billing address. Interest Free Credit applications are subject to our credit partner who require completed documentation before approving your application. Delivery times advertised will therefore commence when we have authorisation to proceed.

At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.
Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.

Delivery times may also be affected by circumstances beyond our control. Find out more.

If you decide to return your full order for a refund, any delivery charges paid will only be reimbursed if the item is damaged/faulty.

Any extra cost incurred for our Priority Service is not refundable in the event of a returned or cancelled order.

Our Priority Delivery costs an additional £110 and can speed the manufacturing process up by around 10 working days.
We aim to despatch orders placed under Standard Delivery within 5 weeks but during busier times, like Christmas, Black Friday or disrupted trading hours, both Standard Delivery and Priority Delivery times will increase and despatch dates will vary. We will always keep you informed of the expected date for delivery and will work with you to ensure that the date suggested is convenient to you. Priority Delivery orders will always be expedited and delivered earlier than orders placed through Standard Delivery, therefore, no refunds will be given for the Priority Delivery service unless the delivery date exceeds the Standard Delivery date applicable at that time.